Shipping Policy
Effective Date: 1st November 2023
Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.
Shipping Options and Rates
We ship domestically within Australia and internationally to New Zealand, United States (select states) and Canada.
Orders placed up until midnight Fridays (Sydney, Australia) will be packed and dispatched Mondays. Order placed after this time will fall into the following week’s shipping schedule.
Once dispatched, shipping time will vary depending on the type of shipping selected.
If you would like us to ship to a country not listed above, please reach out to info@patiencemade.com and we will see what we can do!
Standard Shipping - Australia
Standard shipping parcels are sent via Australia Post and shipping cost is calculated by parcel weight and post code. We offer FREE shipping for all domestic Australian orders. Standard shipping takes 2-6 business days within metro areas and up to 7-10 days to regional areas. In addition to these times, additional days may apply during peak times such as December.
Express Shipping
Express shipping is available for all domestic Australian orders and takes 1-4 business days from time of dispatch.
International Shipping
New Zealand
Orders placed up until midnight Fridays (Sydney, Australia) will be packed and dispatched Mondays. Order placed after this time will fall into the following week’s shipping schedule.
Once dispatched, shipping time will vary depending on the type of shipping selected.
Standard shipping parcels are sent via Australia Post and shipping cost is calculated by parcel weight and post code/location. Standard shipping takes 7-10 business days. In addition to these times, additional days may apply during peak times such as December.
United States and Canada
Orders placed up until midnight Fridays (Sydney, Australia) will be packed and dispatched Mondays. Order placed after this time will fall into the following week’s shipping schedule.
Once dispatched, shipping time will vary depending on the type of shipping selected.
Standard shipping parcels are sent via Australia Post and shipping cost is calculated by parcel weight and zip code/location. Standard shipping takes 10-14 business days. In addition to these times, additional days may apply during peak times such as December.
All Other Countries
Orders placed up until midnight Fridays (Sydney, Australia) will be packed and dispatched Mondays. Order placed after this time will fall into the following week’s shipping schedule.
Once dispatched, shipping time will vary depending on the type of shipping selected.
Standard shipping parcels are sent via Australia Post and shipping cost is calculated by parcel weight and zip code/location. Standard shipping takes 6-24 business days. In addition to these times, additional days may apply during peak times such as December.
Signature on Delivery
Australia Post requires a signature. If you request a parcel be left unattended, you do so at your own risk, unless you have provided an authority to leave at time of placing your order.
Additional fees, such as customs duties, taxes, or handling charges, may apply for international shipments. These fees are the responsibility of the customer and may vary depending on the destination country's regulations.
International Shipping and Customs
For international shipments, please be aware that customs regulations, duties, taxes, and fees may apply. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient. It is essential to comply with all customs requirements to ensure smooth delivery and avoid any delays or additional charges.
Please note that we are unable to influence or predict the amount charged for customs duties or taxes. We recommend contacting your local customs office for more information regarding applicable charges for your specific order.
Order Processing Time
As a small business that focuses on slow fashion, we process and ship orders weekly on Mondays. Orders placed up until midnight Fridays (Sydney, Australia) will be packed and dispatched Mondays. Order placed after this time will fall into the following week’s shipping schedule.
Tracking and Confirmation
To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.
Please note that it may take a short period for the tracking information to become available after the shipment has been processed. If you don’t receive order confirmation or tracking within 5 days, please reach out to info@patiencemade.com
Lost or Damaged Packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 5 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.
Customer Support
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available to assist you. You can reach us via email at info@patiencemade.com
Policy Updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.
Using a Work Address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels returned to us, where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge matching the price paid on your original order.
Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out. We are dedicated to providing you with a positive and seamless shopping experience.
Thank you for choosing to shop small with Patience Made.